Scitix Privacy Policy

Last updated: 2024-12-31

At Scitix (SGP) Tech Pte Ltd (“Scitix”, “we”, “us” or “our”), we are committed to protecting your personal information and your right to privacy. We want you to be fully informed about the information we collect, how it is used, shared, and protected, and the choices you have with it and explain the privacy and data practices at Scitix.

This privacy policy (the “Policy”) applies to all information collected through our website located at https://www.scitix.ai (the “ Website”) and/or any related services, applications, products, events, solutions and experiences (we refer to all of these collectively in this Policy as the "Services").

This Policy does not apply to the “content” processed, stored, or hosted by our customers using the Website or the Services in connection with an Scitix account. This Privacy Notice also does not apply to any products, services, websites, or content that are offered by third parties or have their own privacy policy.

If there are any terms in this Policy that you do not agree with, you should immediately discontinue use of our Website and Services. If you have any questions or concerns about our disclosed practices with regards to your personal information, please contact us through our contact information as specified in this Policy.

1. When We Collect Personal Information

We collect personal information when:

  1. You sign up for our Website or Services.
  2. You visit, use or interact with our Services.
  3. You engage with our support team or otherwise communicate with us.
  4. You view or interact with our emails or other communications.
  5. You apply for a job position at Scitix.

2. Types of Personal Information We Collect

We collect the following categories of personal information:

  1. Information you provide directly to us:
    1. Information when you register for an account, including your username, password, email address if you are an individual user, and your tenant name, username, email, password if you are representing an enterprise user.
    2. Information from your interactions with our support team or inquiries into our Services, which may include providing us with your name, work or personal email, phone number, company name, position title, website, social media links and other information that you may provide.
    3. Information when you purchase our Services, including providing us with your credit card and billing information.
    4. Information when you apply for a job position at Scitix, including providing us with your full name, education, past experiences, gender, pictures, email, phone etc.
    5. Any information you upload to our Website or Services, which may include any type of information, some of which could be deemed ‘sensitive’ under various privacy laws.
  2. Information we automatically collect during your visit to our Website:
    1. Services form entry content. We do not intentionally collect personal information from users who view content on the website or other Services. However, certain personal information may be provided through our Services which may be collected automatically through our systems.
    2. Website metadata and analytics, including IP address, device information, date/time of visits, new or returning visits, products viewed, page response times, URL clickstreams, how long you stay on our pages, what you do on those pages.
    3. We may use cookies, beacons, pixel tags, and other similar technologies to collect additional information automatically as you interact with the Website or Services, to personalize your experience with our Services, and to measure the performance of our advertising and marketing efforts.
  3. Information from third parties:
    1. When you interact with our accounts on X or potentially other third party services, we may collect certain information that you or the platform make available to us such as Website metadata analytics (above), your X or other account ID, referral traffic to our Website, or custom website interactions.
    2. We may also engage third parties to provide additional information about business professionals who are interested in our Services, engage with our website, or interact with us on social media.
Our Website and Services are designed for business professionals. We do not intentionally collect any personal information from minors under the age of 18.

3. How We Use Collected Personal Information

We use the personal information that you give and we collect for the following purposes:

  1. Provide Services: We use your personal information to provide and deliver Services and process transactions related to our Services, including registrations, subscriptions, purchases, and payments.
  2. Measure, Support, and Improve our Services: We use your personal information to measure use of, analyze performance of, fix errors in, provide support for, improve, and develop our Services.
  3. Recommendations and Personalization: We use your personal information to recommend our Services that might be of interest to you, identify your preferences, and personalize your experience with our Services.
  4. Comply with Legal Obligations: In certain cases, we have a legal obligation to collect, use, or retain your personal information.
  5. Communicate with You: We use your personal information to communicate with you in relation to our Services via different channels (e.g., by phone, email, chat) and to respond to your requests.
  6. Marketing: We may use your personal information to market and promote the Services.
  7. Fraud and Abuse Prevention and Credit Risks: We use your personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Scitix, and others. We may also use scoring methods to assess and manage credit risks.
  8. Research and Development: We use your personal information for research and development purposes to improve our Services and develop new products and features.
  9. Purposes for Which We Seek Your Consent: We may also ask for your consent to use your personal information for a specific purpose that we communicate to you.
  10. To comply with our agreements or policies.
  11. With your consent.

4. How We May Share or Disclose Personal Information

Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. We share personal information only as described below and with the affiliates that Scitix controls that are either subject to this Policy or follow practices at least as protective as those described in this Policy

  1. Transactions Involving Third Parties: We make available to you services, software, and content provided by third parties for use on or through the Website or the Services. You can tell when a third party is involved in your transactions, and we share information related to those transactions with that third party.
  2. Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf, for example delivering Scitix hardware, sending communications, processing payments, assessing credit and compliance risks, analyzing data, providing marketing and sales assistance (including advertising and event management), conducting customer relationship management, and providing training. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process that information in accordance with this Policy and as permitted by applicable data protection law.
  3. Business Transfers: As we continue to develop our business, we might sell or buy businesses or services. In such transactions, personal information generally is one of the transferred business assets but remains subject to the promises made in this Policy (unless, of course, the individual consents otherwise). Also, in the unlikely event that Scitix or substantially all of its assets are acquired, your information will of course be one of the transferred assets.
  4. Protection of Us and Others: We release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and other agreements, or protect the rights, property, or security of Scitix, our customers, or others. This includes exchanging information with other companies and organizations for fraud prevention and detection and credit risk reduction.
  5. At Your Option: Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

5. Your Rights and How To Exercise Them

You have the following rights for the personal information that you have already provided to us:

  1. Access the personal information we maintain about you.
  2. Delete the personal information we maintain about you, unless such information is necessary for compliance with our legal or regulatory obligations.
  3. Correct inaccurate personal information we maintain about you.
  4. Opt-Out of certain uses of your personal information (if applicable).
  5. Email marketing: you may unsubscribe to our commercial email list by following the instructions provided in the email.

You can exercise these rights by contacting us.

6. Cookies

We may use a limited number of cookies to measure the analytics and performance of our Website. Your browser lets you remove or reject cookies, including our analytics cookies at any time.

7. How We Secure and Renten Information

We have implemented reasonable security measures designed to protect your personal information from unauthorized access and disclosure. It is important that you understand, however, that no website, Internet-connected device or online platform is completely secure. We cannot anticipate all potential misuse of your information, and as a result, cannot guarantee the security of any information you transmit to us.

We generally retain customer personal information for as long as necessary to provide our Services. We may also retain personal information if required by law, or for our legitimate interests, such as abuse detection and prevention, and defending ourselves from legal claims. Residual copies of personal data may be stored in backup systems for a limited period as a security measure to protect against data loss.

8. Location of Personal Information

Scitix is located in Singapore, and our data center are located throughout the world. Depending on the scope of your interactions with our Services, your personal information may be stored in or accessed from multiple countries. Whenever we transfer personal information to other jurisdictions, we will ensure that the information is transferred in accordance with this Policy and as permitted by applicable data protection laws.

9. Children’s Privacy

We do not intentionally collect any personal information from children under the age of 18. We don’t provide Services for purchase by children. If you’re under 18, you may use the Website and Services only with the involvement of a parent or guardian.

10. Personal Information Protection outside Our Services

Our Services may contain links to other websites or services. We do not control what information you provide, or is collected by these third-party websites. We encourage you to read the privacy policies or statements of the other websites you visit.

11. Changes to This Policy

We may revise this Policy from time to time. Review it occasionally so that you keep up-to-date on our most current practices. We will put the effective date of the latest version at the top of each Policy.

12. Contact Information

If you have any questions about this Policy, or if you would like to request access to or correction of your personal information, you can contact us by e-mail at contact@scitix.ai or to the address as displayed on our Website.